Contamination Control Specialists
Service Center
Rigel Life Sciences provides support from instrument calibration and maintenance to consulting and training services
Our After Sales Packages
Combine an After Sales Instrument Support package with an After Sales EMS Support package for complete protection
AFTER SALES INSTRUMENT SUPPORT
AFTER SALES EMS SUPPORT
STANDARD |
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Discounts applied on Calibration in accordance
to ISO 21501/4:2018 |
Full Risk for Remote Climet Sensors |
PREMIUM |
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Discounts applied on the Accredited Calibration in compliance with the requirements of the ISO/IEC 17025: 2017 and in accordance of ISO 21501/4:2018 |
Full Risk for Remote Climet Sensors |
BASIC |
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Customer Support Team (CST): Dedicated email and phone line for EMS software |
Remote Customer Support Team (CST) for EMS software |
CST Support business days: Monday to Friday
from 8:30am – 5:30pm |
Add-On Priority Support |
Integrated ticketing platform |
24/7 |
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Customer Support Team (CST): Dedicated email and phone line for EMS software |
Remote Customer Support Team (CST) for EMS software |
24/7 Customer Support Team (CST) for EMS softwarefrom 8:30am – 5:30pm |
Priority Support included |
Integrated ticketing platform |
CALIBRATION
IN ACCORDANCE TO
ISO 21501/4:2018
This service includes verification and adjustment of measurement performance, with “As Found” and “As Left” measurement data.
*Please note that only certificates issued under accreditation provide metrological traceability and are covered by the Multilateral Mutual Recognition Agreement (MLA).
FULL RISK
FOR REMOTE
CLIMET SENSORS
EMS PERIODIC
FUNCTIONAL
VERIFICATION
This service is used to ensure that the EMS is operated in accordance with the release requirements, the EMS manual and any other relevant procedures.
Includes all activities necessary to demonstrate the reliability of the IEMS system.
All parts of the EMS are checked and audited on an annual basis as defined in the after sales contract.
Customer Support Team (CST)
WHAT IT IS
Ensuring business continuity is crucial to the uninterrupted supply of critical medicines and can have a devastating impact on patients and their families.
The Customer Support Team is an entire department dedicated to the management of potential anomalies that could arise on the IEMS monitoring system.
WHAT IT OFFERS
WHAT IT OFFERS
The customer may use this service by contacting by email the dedicated email address or by dedicated phone line.
The service will be available to the customer from taking charge of the potential anomaly up to resolution with the issue of a dedicated final report, including the support service on data analysis with related technical justification.
THE FEATURES
YOU CAN COUNT ON US
If it is not possible to resolve the anomaly remotely, a specialized technician will carry out the resolution of the anomaly on-site
SYSTEM SITUATION ANALYSIS
AND EXTENDED DIAGNOSTICS
TECHNICAL ASSISTANCE
AND REMOTE SUPPORT
KEEP TRACK OF ADDITIONAL EXPENSES
Once the intervention is completed, the activity (out-of-pocket expenses and any spare parts used) will be quoted and invoiced separately according to the price list in the contract
RELEASE OF SPECIFIC TECHNICAL DOCUMENTATION POST INTERVENTION IS POSSIBLE
THE BENEFITS
YOUR PEACE OF MIND
PROTECTS YOUR REPUTATION
BUILD CUSTOMER LOYALTY
CUT WAIT TIMES
Remote support dramatically reduces downtime by providing a faster path to resolution
INCREASE CONSUMER CONFIDENCE IN THE SYSTEMS
Structured solutions through efficient communication based on the release of specific technical documentation following the intervention is possible
SAVINGS OVER TIME
QUICK EASY TO REACH VIA EMAIL OR PHONE
Guaranteed fast response rate thanks to the availability of experts via dedicated contact
PROTECTION FOR OUT-OF-CONTROL SITUATIONS
Fast support with immediate analysis of unexpected system situations
CST Installation Requirements
REMOTE ACCESS TO THE PLATFORM AND SYSTEMS
ACCESS CREDENTIALS TO SYSTEMS WITH ADEQUATE PRIVILEGES FOR MANAGING THEM
AUTHORIZATIONS NECESSARY FOR ACCESS TO THE ESTABLISHMENT, WHERE REQUIRED DUE TO THE NATURE OF THE INTERVENTION
CST Frequently Asked Questions
Check out our CST FAQ below. If you don’t see an answer to your questions, feel free to contact us for more information on our different service packages.
The CST Service is a special support for continuous monitoring systems that responds to the needs of customers using our IEMS Next system. With the CST service, you will have the possibility of having at your disposal a qualified team able to provide you assistance on EM systems.
You can obtain CST service by stipulating a CST service contract through the Rigel Sales Department.
- Guaranteed fast response rate thanks to the availability of experts via dedicated contact
- Fast support with immediate analysis of unexpected system situations
- Structured solutions through efficient communication based on the release of specific technical documentation following the intervention is possible
- Remote support dramatically reduces downtime by providing a faster path to resolution
Training Programs
Rigel Life Sciences provides training programs on maintenance best practices.
These services may be customized and include:
- training on instrument and remote systems use
- guidance on interpretation of clean room monitoring practices and standards
- guidance on GMP behavior when operating in clean environments
Rental Services
INSTRUMENT RENTAL
Pharmaceutical manufacturers today face many challenges ranging from economic and regulatory changes to rising costs and much more.
Based on customer needs, Rigel Life Sciences rents the most commonly used instruments, from particle counters, to microbial air samplers to photometers, to support our customers in managing persistent challenges by focusing on the most important issues.